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Question: 1 / 430

What action should a user take if a required business transaction is missing in the cash journal?

Review transaction history

Contact IT to add a new business transaction

When a required business transaction is missing in the cash journal, the appropriate action is to contact IT to add the new business transaction. In financial systems like SAP, transactions may need to be configured or updated in the system to properly reflect the organization's financial activities. If a transaction is not available, it indicates that it might have not been set up in the system's configuration.

Consulting IT allows the user to ensure that the transaction is recorded correctly and is compliant with internal processes. This step is crucial because simply trying to review transaction history or resetting the cash journal may not address the root cause of the missing transaction. Additionally, while the user manual can be helpful for guidance, it might not provide the necessary functionality to resolve the issue directly, making it less effective in this specific scenario.

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Reset the cash journal

Consult the user manual

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