SAP Financial Accounting (SAP FI) Practice Exam

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What is required for a customer to place a sales order through SAP?

Valid shipping details
A completed customer master record
Current product inventory
Confirmed payment methods

The correct answer is: A completed customer master record

For a customer to place a sales order through SAP, having a completed customer master record is essential. The customer master record contains vital information about the customer, such as their name, address, payment terms, and any relevant financial data. This record ensures that the SAP system recognizes the customer and can process their order correctly. Without a completed customer master record, the system cannot validate the customer’s identity or relationship to the organization, leading to issues in order processing, invoicing, and fulfillment. This record acts as the foundation for all subsequent transactions with that customer, including sales orders. While valid shipping details, current product inventory, and confirmed payment methods are also important for processing sales orders, they are not sufficient on their own without the existence of a complete customer master record. A valid shipping address and confirmation of payment methods are dependent on the customer being established in the system, and product inventory can fluctuate, meaning it may not always be a precondition for placing an order.